Privacy Policy

01Introduction & Scope

This Privacy Policy ("Policy") describes how l4441 ("Platform", "We", "Us", "Our") collects, processes, stores, and protects the personal data of individuals ("You", "User", "Player") who access or use the l4441 website and gaming services available at https://l4441.org. This Policy applies to all Users irrespective of the device or method used to access the platform, and covers data collected through account registration, deposits, withdrawals, gameplay, customer support interactions, and any other engagement with the platform.

By registering an account or otherwise using our platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the l4441 platform. We encourage you to review this Policy periodically as it may be updated from time to time.

02Information We Collect

l4441 collects personal data through several channels in the ordinary course of operating a secure and compliant online gaming platform. The categories of data we collect, and the specific circumstances in which each category is gathered, are set out in the table below:

We collect data directly from you (e.g. information provided at registration), automatically (e.g. technical data gathered when you browse the platform), and, where legally required, from third-party identity verification services. We do not purchase marketing data lists and do not collect data from social media platforms without your explicit consent.

03How We Use Your Information

l4441 processes personal data only for lawful, specified, and legitimate purposes. We do not use your data in any way incompatible with the purposes described in this Policy. Your personal data is used for the following purposes:

• Account creation and management: to register and maintain your l4441 account, verify your identity, process KYC documentation, and facilitate login.
• Transaction processing: to process deposits via bKash, Nagad, Rocket, and partner banks, and to execute withdrawal requests to your verified payment account.
• Platform delivery: to make our cricket betting, live casino, slots, and crash game services available to you and to provide a personalised gaming experience.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct. This includes automated monitoring of account activity.
• Responsible gaming compliance: to monitor gameplay patterns that may indicate problem gambling, to enforce self-exclusion and limit settings, and to send responsible gaming reminders where applicable.
• Customer support: to respond to enquiries, complaints, and support tickets submitted via email or the platform's support channels.
• Legal and regulatory compliance: to comply with applicable laws, respond to lawful requests from regulatory authorities, and to maintain records required by law including transaction audit trails.

04Legal Basis for Processing

l4441 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you accepted at registration, including account management, payment processing, and service delivery.
• Legitimate interests: processing necessary for fraud prevention, security monitoring, responsible gaming compliance, and improving the quality and safety of the platform, where such interests are not overridden by your fundamental rights.
• Legal obligation: processing required to comply with applicable law, including KYC and anti-money-laundering obligations, response to lawful regulatory requests, and mandatory record-keeping.
• Consent: where you have given specific, informed consent to a particular processing activity (for example, receiving promotional communications). You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05Cookies & Tracking Technologies

l4441 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse aggregate usage patterns. The following types of cookies are in use:

• Essential cookies: strictly necessary for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. These cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your language preference, display settings, and responsible gaming limit configurations across sessions.
• Analytics cookies: used to measure platform performance, understand which features are used most frequently, and identify technical issues. Analytics data is aggregated and does not identify individual users.
• Security cookies: used to detect and prevent fraudulent sessions, bot activity, and credential-stuffing attacks. These are part of l4441's active fraud prevention infrastructure.

You may manage cookie preferences through your mobile browser's built-in privacy settings. Please note that disabling non-essential cookies may affect certain personalisation and convenience features of the platform but will not prevent you from accessing core gaming services.

06Sharing Your Information

l4441 does not sell, trade, or rent your personal data to third parties. We may disclose your personal data only in the following limited and controlled circumstances:

• Service providers and processors: third-party vendors who perform services on our behalf, including payment processing partners (bKash, Nagad, Rocket, Upay, partner banks), KYC identity verification providers, fraud detection services, and platform hosting infrastructure. All such processors are bound by strict data processing agreements and may only process your data for the specific purpose for which they were engaged.
• Game content providers: software providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming) may receive anonymised session tokens necessary to deliver game content. These providers do not receive your name, financial data, or contact details.
• Legal and regulatory disclosure: where required by applicable law, court order, or a lawful request from a government authority, l4441 may disclose personal data to the extent strictly required to comply with that obligation.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of the platform's assets, your personal data may be transferred to the acquiring entity subject to this Policy continuing to apply.

Where l4441 transfers personal data to service providers located outside Bangladesh, we ensure that appropriate safeguards are in place to protect your data, including contractual obligations that require the recipient to handle your data to a standard equivalent to this Policy.

07Data Retention

l4441 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: retained for the duration of your active account and for a minimum of 5 years following account closure, to meet anti-money-laundering and KYC record-keeping requirements.
• Transaction records: retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping obligations.
• Marketing consent records: retained for the period during which your consent is active, plus a reasonable additional period following withdrawal of consent as evidence of prior lawful processing.

08Your Privacy Rights

As a User of l4441, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days of receipt:

• Right of access: you may request a copy of the personal data l4441 holds about you, including information about how it is being processed and with whom it has been shared.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you. Minor updates (e.g. phone number changes) can also be made directly through your account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. This right is subject to legal retention obligations that may require us to retain certain data regardless of your request.
• Right to restrict processing: you may request that we limit the processing of your personal data in certain circumstances, for example while an accuracy dispute is being resolved.
• Right to data portability: where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: you may object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing immediately without requiring justification.

l4441 will not charge a fee for handling data rights requests. We may request proof of identity before processing a request to ensure that personal data is not disclosed to an unauthorised individual. If we are unable to fully satisfy a request due to a conflicting legal obligation, we will explain the reason clearly in our response.

09Security Measures

l4441 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict role-based access controls limiting which staff members can access personal data, automated fraud detection and anomaly monitoring systems, and regular internal security reviews.

Access to personal data within l4441 is strictly need-to-know. Customer support staff, compliance personnel, and payment operations teams are granted access only to the specific categories of data required for their role. All staff with access to personal data are subject to confidentiality obligations. Where third-party service providers are used, data processing agreements are in place to ensure equivalent security standards apply.

10Children's Privacy

l4441 is an adult-only gaming platform. Access to the platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and permanently close the associated account.

If you are a parent or guardian and believe that your child has registered an account or provided personal data to l4441 without your consent, please contact us immediately at [email protected]. We will investigate and, where confirmed, delete all associated data and close the account without delay. 21+ only.

11Third-Party Services & Links

The l4441 platform integrates third-party game content from licensed software providers. While these providers deliver their game engines within the l4441 interface, their internal data handling practices are governed by their own privacy policies. l4441 does not control and is not responsible for the privacy practices of third-party game providers. When you play a game powered by a third-party provider, that provider may collect anonymised technical data (such as session identifiers or RNG seed values) necessary for game delivery and fairness certification. l4441 does not share your name, contact data, or financial data with game providers beyond what is strictly required for service delivery.

12Changes to This Privacy Policy

l4441 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this Policy, we will notify registered Users by posting a prominent notice on the platform and, where practicable, by sending a notification to the contact details registered on your account.

The most current version of this Privacy Policy is always available at https://l4441.org/privacy-policy. The "Last updated" date at the top of this page indicates when the Policy was last revised. Your continued use of the platform following the posting of any amendment constitutes your acceptance of the revised Policy.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which l4441 handles your personal data, please contact our data protection team using the email address below. We aim to acknowledge all privacy-related enquiries within 2 business days Bangladesh Standard Time and to provide a substantive response within 30 days.